Shipping Policy

SHIPPING POLICY

Thank you for visiting and shopping at Imagine That Collection! We ship all of our orders via USPS/UPS/FedEx/DHL. You will receive an email update with your tracking number once your order has shipped.

PROCESSING AND DELIVERY TIMES

Processing and shipping times typically take between 7-10 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, Holiday volumes, or inclement weather) may impact your estimated delivery date.

*Orders placed on the weekend and holidays are processed on the next business day*

TRACKING YOUR ORDER

Once your order has shipped, you will receive an email with a tracking number to track your order via. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

Imagine That Collection WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments. 

It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.